ScaleGuard logo Thames Water logo

The ScaleGuard Electronic Water Conditioner.

Recommended by Thames Water.

Terms & Conditions


These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

Use of this website

This website is for your personal use only and is not to be used for any commercial purpose or purposes whatsoever.

You may view or print individual pages only for your own personal use, but you may not copy or modify, distribute or publish, license or transfer or sell any information, products or services obtained from this website without the express permission of Fast Systems Ltd.

All information on this website is intended as a guide only and if you feel you need clarification about any points please do not hesitate to call us PRIOR to ordering on 01491 419200.

Changes to terms

Fast Systems Ltd may change the website or these terms and conditions at any time. If you use the web site after Fast Systems has changed the terms and conditions you will be bound by them.

Law and jurisdiction

These terms and conditions are governed by English law. The use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. Any rights not expressly granted herein are reserved.

Ownership of the website

This website is owned and operated by Fast Systems Ltd registered in England Company No 1744352. Registered office: Fast Systems Ltd, Building 5, West Suite, Withy Copse, Horsepond Road, Kidmore End, RG4 9HN. Scaleguard is a registered trade mark of Fast Systems Ltd.

Pricing & Delivery

All prices quoted on this website include VAT at the prevailing rate.

Bulk Orders

Note: All prices are retail. If you want to order bulk, then please call our Sales Team Members for bulk order prices.


Payments are made in Pounds Sterling. All credit card transactions are processed through Sagepay and checked prior to the orders being sent out. Please make sure your details are correct. We accept no responsibility for any order delayed as a result of incorrect payment details being given. We automatically take payment from your credit/debit card immediately upon you confirming your order - if, in the highly unlikely event, we are unable to fulfil you order within 5 working days we will offer to refund your card whilst we await stock.

We shall retain legal title to the products until payment has been made in full by the customer.

Delivery Charges

UK delivery is free and details can be found on the order page. We will replace any product damaged in transit.

Privacy Statement

We regard maintaining the privacy of our customers as very important and have therefore established a privacy policy as set out below. This privacy statement forms part of the Terms of Use.

We will only use any information provided to us in a lawful and reasonable manner, in accordance with the Data Protection Act 1998. Information is collected from you to enable us to process your order and provide the best possible service. Any information provided will not be passed on or sold to any further party, persons or companies / organisations. We will not contact you by email or any other means without your prior consent (unless this is in relation to your order).

All credit card transactions are processed through Sagepay- we do not save your credit card details on this website.

These terms and conditions do not affect your statutory rights. We reserve the right to change or amend these terms and conditions at any time.

Performance Guarantee

If you are not satisfied with the performance of your Scaleguard in accordance with the product performance guide then contact us within 4 months and if we can not improve the performance you can return the Scaleguard for a full refund.

Product Guarantee

Scaleguard comes with a 10 year guarantee on parts and workmanship. In the unlikely event of the unit becoming unserviceable please return it to us for a replacement, quoting your date of purchase. Sorry but we do not pay for return postage.


We pride ourselves on excellent customer service since 1983 so if you have any problem please contact us and we will usually respond by return. Phone 01491 419200 or email